Simply download the applicable claim form, complete and send it to us with the necessary documents as indicated.

What to bring when you claim

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My Car

Motor Insurance

  • Completed claim form
  • Police abstract
  • A copy of driver’s licence
  • Investigation/Assessment report
  • Documents in support of claim amount such as invoices for windscreen claims, garage quotation
  • For cases of total loss/theft: Ownership documents, such us log book/transfer form/car keys/certificate of insurance
  • Policy excess where applicable

Claim form

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My home

Domestic Insurance

  • Completed claim form
  • Police abstract for theft or fire
  • Witness statement or insured’s statement of the circumstances of loss
  • Documents in support of claim amount or existence of items, e.g. invoices and receipts

Glass claim form
Fire claim form

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My life

Embedded Insurance

  • Completed claim form
  • Original certified copy of death certificate
  • Original certified copy of burial certificate
  • Copy of ATM card

Group last claim form  
Credit Life claim form

Education care plan

  • Completed claim form
  • Original certified copy of death certificate
  • Original certified copy of burial permit
  • Police report (in case of accident)
  • Medical report (in case of disease)
  • Copy of identity card

Please contact your nearest branch for a claim form

Need more information or assistance?

Call us:

+255 76 898 4000 | +255 22 219 3000 | +255 22 551 1000 

Email us:

contact.centre@nbctz.com

Contact usFind a branch