These terms and conditions explain our obligations to you and your obligations to us when you access the National Bank of Commerce Limited (NBC) website and register for our internet banking platform.

  • 1.Definitions

    In these terms and conditions the following definitions will apply:

    You” means any customer accessing this website.
    The Bank, “we”, “us” or “our” means National Bank of Commerce Limited.
    Site” means the National Bank of Commerce Limited website.

  • 2.Site Terms

    These terms and conditions govern your use of this site. By accessing this Site, you agree to be bound by them. Please note that if you have an account with us, these terms and conditions will apply in addition to those of your existing accounts with us.

    We reserve the right to change these terms and conditions at any time and without notice by updating this posting.

    Your continued access to or use of this site following any such change will constitute your acceptance of the revised terms and conditions.

  • 3.Use of this Site

    We may in our sole discretion terminate your access to or use of this Site for any reason, including without limitation where we believe that you have not acted in accordance with the terms and conditions of this site.

    This Site is designed to be accessed from its homepage. Accessing a specific page within this Site via a hypertext link may mean that you do not see important information about this Site and its conditions for use.

    While we will endeavour to ensure that this is normally available 16 hours a day (06:00 hours to 22:00 hours, local time), we shall not be liable if for any reason this site is unavailable at any time or for any period.

    Please also note that your access to this site may be suspended temporarily or restricted without notice to allow for repairs, maintenance, or the introduction of new facilities or services, or for reasons beyond our control.

    The Bank reserves the right to enhance the Site anytime without notice to you.

  • 4.Copyright, all rights reserved

    The entire design and content of this site is the copyright of National Bank of Commerce Limited The logo and name are registered trademarks of National Bank of Commerce Limited. All trademarks, brand names, logos and designs used on this site are our intellectual property. All our rights are reserved and the information held is for your personal security.

    You may not download (all or in part), transmit, reproduce, distribute or modify this site without our prior written permission. However, you may print out part or this entire site for your own personal use.

  • 5.Third-Party Products and Services

    Where we provide hypertext links to third-party internet websites, such links are provided for your information and convenience.

    The inclusion of any link is not an endorsement by us in any way of any products or services in such websites. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use or availability of such websites or for any loss or damage, however arising, suffered, as a result of their use. We have not verified the truth or accuracy of any content of such websites.

    This Site may also contain some material provided by third parties and we accept no responsibility or liability for the accuracy of such material. No third party is permitted to link any other website to this Site without obtaining our prior written consent.

  • 6.No Offer

    Nothing on this Site should be construed as a solicitation or offer, or recommendation, to acquire or dispose of any investment or to engage in any other transaction, or to provide any investment advice or service.

  • 7.No Warranty

    Although we have taken all reasonable care to ensure that the information provided on this Site is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, with regard to the accuracy, timeliness, reliability or completeness of any such information. Opinions and any other contents on this Site are provided by us for personal use and informational purposes only and are subject to change without notice. If you are in any doubt as to the validity of information made available within these pages, you may contact us by sending us an email to contact.centre@nbctz.com or by calling us on +255 768 984 000,+255 (0) 222 193 000 or +255 (0) 225 511 000

  • 8.No Liability

    To the maximum extent permitted by law, we will accept no liability in any event including (without limitation) for negligence, and/or for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses that may result to you or a third party arising out of, or in connection with:

    1. Your use or inability to use this Site, or your downloading of any material from the Site or in connection with any error, omission, defect, computer virus (including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property, or system failure), loss of any profit, goodwill or reputation, even if expressly advised of the possibility of such loss or damage, arising out of or in connection with the access of, use of, performance of, browsing in, or linking to other sites from this Site or the material on such website.
    2. Any action based on the content of this Site or any use or application of the same or any error or omission relating to the transmission of the content of this Site.
    3. For any misuse of the service or the Site by a third party, the Bank shall not be held liable for the quality of service, any interruptions, malfunctions or disruptions from your internet service provider, telecommunications provider or any other third party.
  • 9.Discontinuation of the Service

    We reserve the right to modify, suspend or discontinue, temporarily or permanently, this Site or any part of it, with or without notice, at any time. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of this Site.

  • 10.Termination and consequences of termination

    We reserve the right to modify, suspend or discontinue, temporarily or permanently, this Site or any part of it, with or without notice, at any time.

    You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of this Site.

    Force Majeure notwithstanding any provision contained in this Agreement, the Bank shall not be liable to you to the extent fulfilment or performance of any terms or provisions of this Agreement is delayed or prevented by revolution or other civil disorders; wars; acts of enemies; strikes; lack of available resources from persons other than us; labour disputes; electrical equipment or mobile network failure; fires; floods; acts of God; government or regulator action; or, without limiting the foregoing, any other causes not within its control, and which by the exercise of reasonable diligence we are unable to prevent, whether of the class of causes hereinbefore enumerated or not.

    If any force majeure event occurs, we will give written notice to you and will use commercially reasonable efforts to minimise the impact of such event.

  • 11.Disclosure

    Information and Instructions received from you through the Site will be stored by the Bank and accessed by employees of the Bank (as is deemed necessary).

  • 12.Force Majeure

    Notwithstanding any provision contained in this Agreement, the Bank shall not be liable to you to the extent fulfilment or performance of any terms or provisions of this Agreement is delayed or prevented by revolution or other civil disorders; wars; acts of enemies; strikes; lack of available resources from persons other than us; labour disputes; electrical equipment or mobile network failure; fires; floods; acts of God; government or regulator action; or, without limiting the foregoing, any other causes not within its control, and which by the exercise of reasonable diligence we are unable to prevent, whether of the class of causes hereinbefore enumerated or not.

    If any force majeure event occurs, we will give written notice to you and will use commercially reasonable efforts to minimise the impact of such event.

  • 13.Governing Law

    The Laws of the United Republic of Tanzania shall govern these terms and conditions and you agree that the Courts of the United Republic of Tanzania shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this site and these terms and conditions.
    This Site is designed for use in Tanzania mainland and Zanzibar only and is not directed to, nor intended for distribution to or use by, any person or entity in any jurisdiction or country where the publication or availability of this site or such distribution or use would be contrary to local law or regulation.

    If you choose to access information on this site, it is your responsibility to comply with the applicable local, national or international laws and any use of this Site outside the United Republic of Tanzania is entirely at your own risk. For guidance relating to your specific situation, please contact your legal adviser.

    The products and services represented within this site are intended for customers in the United Republic of Tanzania only.

    If any provision of this terms and conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

  • 14.Contacting us about this Site

    Any questions or comments about this Site or these terms and conditions may be directed to us by email to contact.centre@nbctz.com, by calling us on +255 768 984 000, +255 (0) 222 193 000 or +255 (0) 225 511 000, or by such other ways as described under on this Site.

Need more information or assistance?

Call us:

+255 768 984 000
+255 (0) 222 193 000
+255 (0) 225 511 000

Email us:

contact.centre@nbctz.com

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