Our Business Service Centre teams at NBC Head Office and strategic branches, provide first-line support for your day-to-day queries and requests about our products, solutions and more.

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Client service

Consistent, effective and efficient.

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Fast feedback

Quick resolution of client queries and requests.

Easy access

Our service teams are available countrywide for your convenience.  

Dedication

Dedicated contact and end-to-end ownership.

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Stay up to date with your day-to-day banking

Monitor all your transactions from anywhere, and at any time with our account statements. We provide your business account details whenever you want, either over the counter or online.

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Account statements

Monitor all your account transactions at any time.

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SWIFT MT messages

For all your business accounts.

eStatements

Statements emailed directly to you.

Cheque reject reports

A monthly summary of all rejected cheques.

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Account statement service

A standard account transaction statement provided through the NBC branch network or online via internet banking.

Benefits

  • Save time and improve satisfaction
  • Enjoy flexible pick-up and delivery times
  • Improve back-office efficiencies
  • Reduce fraud and protect your business

How to get it

  • The service is available to business account holders
  • You can print the statement or save it to PDF
  • You can get a printed statement from the NBC branch network
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SWIFT MT messages

Automated SWIFT messages on all incoming and outgoing transfers in the account. We offer cash management and customer status messages.

Benefits

  • Immediate receipt of SWIFT proof of payment – you can share this with the beneficiary immediately

How to get SWIFT MT messages

  • Open a business account with NBC
  • Complete an email indemnity form to allow receipt of the MT900 series SWIFTs or send any other instructions to us via email

Visit your nearby branch and complete the application form or complete the online form. We will contact you to facilitate enrolment

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eStatements

Receive your monthly or daily account statements as a protected PDF via email:

Benefits

  • Enjoy convenience anytime, anywhere
  • It’s free
  • Fast online delivery
  • Environmentally friendly
  • Secured against the risk of mail being lost or stolen
  • Reduce clutter and store your statements in paperless format

How to enrol for account statements?

  • Non-NBC members – open a business account with us, opt for this service and enjoy
  • NBC member – don’t have this service yet? You just need to complete the application form to get enrolled

Visit your nearby branch and complete a form or complete the online form and we will contact you to facilitate enrolment.

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Cheque reject reports

Receive reports that inform you of every cheque transaction, even those that have been rejected or bounced.

Benefits

  • Improve back-office efficiencies
  • Reduce fraud and protect your business

How to get it?

  • Non NBC members – open a business account with us, opt for this service and enjoy
  • NBC member - don’t have this service yet? You just need to complete the application form to get enrolled 

Visit your nearby branch and complete a form or complete the online form and we will contact you to facilitate enrolment.

Need more information or assistance?

Visit your nearest branch or call our contact centre:

+255 768 984 000 | +255 22 219 9793 | +255 768 980 191

Email us:

nbc_businessbanking@nbctz.com

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