Simply download the relevant claim form, complete and send it to us with the necessary documents as indicated.
What to bring when you claim
My Car
Motor Insurance
- Completed claim form
- Police abstract
- A copy of driver’s licence
- Investigation/Assessment report
- Documents in support of claim amount such as invoices for windscreen claims, garage quotation
- For cases of total loss/theft: Ownership documents, such us log book/transfer form/car keys/certificate of insurance
- Policy excess where applicable
My home
Domestic Insurance
- Completed claim form
- Police abstract for theft or fire
- Witness statement or insured’s statement of the circumstances of loss
- Documents in support of claim amount or existence of items, e.g. invoices and receipts
My life
Embedded Insurance
- Completed claim form
- Original certified copy of death certificate
- Original certified copy of burial certificate
- Copy of ATM card
Group last claim form
Credit Life claim form
Education care plan
- Completed claim form
- Original certified copy of death certificate
- Original certified copy of burial permit
- Police report (in case of accident)
- Medical report (in case of disease)
- Copy of identity card
Please contact your nearest branch for a claim form.
Need more information or assistance?
Call us:
+255 76 898 4000/4011 | +255 22 219 3000 | +255 22 551 1000
Email us:
