We always want to provide perfect service. But, sometimes, things do go wrong and we want you to tell us when you come across difficulties on using our products and about the services offered. By sharing the difficulties you have encountered you enable us to put things right and improve our service to you and all our esteemed customers.

We are committed to review all complaints fairly and immediately and aim to resolve complaints at first point of contact. We will regularly update our customers and handle complaints in compliance with all laws and regulatory requirements.

Our minimum complaint handling standards

How to raise a complaint to NBC
Jinsi ya kuwasilisha malalamiko NBC
  • To register your complaint, please visit any of our branches and speak to any front-line employee or call our contact centre on: +255 (0) 768 984 000 or +255 (0) 222 193 000 or 0800711177 (Toll free) ; email at contact.centre@nbc.co.tz or complete the feedback form online
  • Kuwasilisha malalamiko yako tafadhali nenda kwa mfanyakazi wa NBC kwenye sehemu ya utoaji huduma kwa wateja katika tawi la NBC ulilotembelea au piga simu kwenye kituo chetu cha huduma kwa wateja. kwa kutumia
    namba zifuatazo +255 768 984 000 au +255 222 193 000 au 0800711177 (Bila Malipo) au kwa barua pepe contact.centre@nbc.co.tz au jaza fomu ya mrejesho kupitia tovuti hii.
Please note that the following procedures will be followed:
Tafadhali tambua kuwa taratibu zifuatazo zitafuatwa:
  • Our employee will request all necessary information from you and verify the correctness
  • Our employee will provide you with a complaint reference number and will advise you on the time that it will take to resolve your complaint
  • The resolution will be communicated to you according to the preferred means of communication (email, letter or telephone)
  • Mfanyakazi wa NBC atahitaji taarifa muhimu kutoka kwako na kuzihakiki
  • Mfanyakazi wa NBC atakupatia namba ya kumbukumbu ya malalamiko yako na utajulishwa siku ambapo malalamiko
  • yako yatakuwa yameshughulikiwa
  • Mawasiliano kati yako na NBC kuhusiana na utatuzi wa malalamiko yako yatafanywa kupitia barua pepe, njia ya posta au njia ya simu
Not satisfied with our response?
Hujaridhishwa na suluhisho ulilopewa?

 
The Bank of Tanzania (BOT) Desk considers the following complaints as ineligible:
Ili malalamiko yaweze kutatuliwa na Dawati, ni lazima yakidhi vigezo vifuatavyo
  • A complaint that is raised more than 14 days after NBC has delivered its decision, except for complicated matters
  • A complaint that is raised after 2 years since the incident that led to the complaint
  • A complaint that is or has been subject to court proceedings before a court or tribunal
  • A claim of which the total monetary value in respect of claim and remedy to be awarded exceeds TZS15 million
  • Malalamiko hayo yawe yamewasilishwa ndani ya kipindi cha siku kumi na nne(14) baada ya
  • NBC kufanya maamuzi yake au kushindwa kuyapatia ufumbuzi malalamiko yako, isipokuwa kwa masuala
  • yenye utata ambayo yameongezewa siku 14 za kazi
  • Malalamiko ambayo yametokea katika kipindi kisichozidi miaka miwili (2) iliyopita tangu lilipojitokeza.
  • Lalamiko lisiwe linashughulikiwa mahakamani
  • Lalamiko lisizidi kiwango cha shilling za kitanzania million 15
How to submit a complaint to BOT:
Jinsi ya kuwasilisha lalamiko BOT:

Use the channels below to submit your complaint to BOT

 

Email:     complaints-desk@bot.go.tz

Website:  https://semanabot.bot.go.tz or search by typing “Sema na BOT”

Mobile Application: Through Sema na BOT mobile application

Phone:     0800111100

Tumia njia zifuatazo kuwasilisha lalamiko lako BOT:

Barua Pepe: complaints-desk@bot.go.tz

Tovuti:          https://semanabot.bot.go.tz au tafuta kwa kukingiza neno “Sema na BOT”

Programu tumizi ya simu:  Kupitia Sema na BOT mobile application
 
  
 
Tuma lalamiko

Need more information or assistance?

Call us:

+255 76 898 4000/4011 | +255 22 219 3000 | +255 22 551 1000 | 0800711177 (Toll-Free)
contact.centre@nbc.co.tz

Contact usFind a branch