Your complaints keep us on the right track

How to raise a complaint to NBC

Jinsi ya kuwasilisha malalamiko NBC

• To register your complaint, please visit any of our branches and speak to any front-line employee or call our contact centre on +255 (0) 768 984 000 or +255 (0) 222 193 000 or 0800711177 (Toll free) ; email at contact.centre@nbc.co.tz or complete the feedback form online

• Kuwasilisha malalamiko yako tafadhali nenda kwa mfanyakazi wa NBC kwenye sehemu ya utoaji huduma kwa wateja katika tawi la NBC ulilotembelea au piga simu kwenye kituo chetu cha huduma kwa wateja. kwa kutumia
  namba zifuatazo +255 768 984 000 au +255 222 193 000 au 0800711177 (Bila Malipo) au kwa barua pepe contact.centre@nbc.co.tz au jaza fomu ya mrejesho kupitia tovuti hii

Please note that the following procedures will be followed:

Tafadhali tambua kuwa taratibu zifuatazo zitafuatwa:

• Our employee will request all necessary information from you and verify the correctness
• Our employee will provide you with a complaint reference number and will advise you on the time that it will take to resolve your complaint

• Mfanyakazi wa NBC atahitaji taarifa muhimu kutoka kwako na kuzihakiki
• Mfanyakazi wa NBC atakupatia namba ya kumbukumbu ya malalamiko yako na utajulishwa siku ambapo malalamiko
• yako yatakuwa yameshughulikiwa

Not satisfied with our response?

Hujaridhishwa na suluhisho ulilopewa?

If you are not satisfied with the resolution, you are free to log your dissatisfaction, and the branch will escalate the dissatisfaction complaint to our customer complaint Centre. Should you still be dissatisfied, you may escalate to NBC Senior management:

• NBC Head of Marketing: David.Raymond@nbc.co.tz
• NBC Chief Operating Officer: Alelio.Lowassa@nbc.co.tz
• NBC Managing Director: NBCManagingDirector@nbc.co.tz
• NBC Chief of Staff: msafiri.shayo@nbc.co.tz  

If you remain dissatisfied with the bank resolution, or do not receive a response within the timeframe stipulated in the regulations, you may escalate your complaint to the Bank of Tanzania's Financial Consumer Protection Unit within fourteen (14) days.

Kama hautaridhishwa na suluhisho utakalopewa, tawi husika la NBC litawasilisha kutoridhishwa kwako kwenye kitengo kinachoshughulikia malalamiko ya wateja kilichopo makao makuu ya NBC. Na kama bado hautaridhishwa na suluhisho unaweza kuwasiliana na wakurugenzi wafuatao:

• Mkuu wa Masoko: David.Raymond@nbc.co.tz
• Mkurugenzi wa Uendeshaji: Alelio.Lowassa@nbc.co.tz
• Mkurugenzi Mtendaji: NBCManagingDirector@nbc.co.tz
• Mkurugenzi wa Wafanyakazi: msafiri.shayo@nbc.co.tz

Na kama bado haukuridhishwa na suluhisho kutoka NBC,au haujapokea majibu ya malalamiko yako ndani ya muda ulioanishwa katika kanuni zinamzolinda mtumiaji wa huduma za kifedha, unaweza kupeleka malalamiko yako kwenye Dawati la usuluhishi wa malalamiko ya wateja la Benki kuu ya Tanzania (BOT) ndani ya siku 14 za kazi. 

How to submit a complaint to BOT:

Jinsi ya kuwasilisha lalamiko BOT:

Use the channels below to submit your complaint to BOT

Email:     complaints-desk@bot.go.tz

Website:  https://semanabot.bot.go.tz or search by typing “Sema na BOT”

Mobile Application: Through Sema na BOT mobile application

Phone:     0800111100

Tumia njia zifuatazo kuwasilisha lalamiko lako BOT:

Barua Pepe: complaints-desk@bot.go.tz

Tovuti:          https://semanabot.bot.go.tz au tafuta kwa kukingiza neno “Sema na BOT”

Programu tumizi ya simu:  Kupitia Sema na BOT mobile application

How to contact us

Please visit any NBC branch close to you.
Call NBC Contact Centre on +255 (0) 768 984 000 or +255 (0) 222 193 000 or 0800711177 (Toll-Free)

Jinsi ya kuwasiliana nasi:

Kutuma malalamiko/pongezi au maoni ni bure hata hivyo, kupiga simu huduma kwa wateja kutalipiwa kwa kiwango cha kawaida cha kupiga simu kulingana na mtandao wa simu unaotumia

Send Feedback 

Tuma lalamiko