Our friendly chatbot, Pendo, is powered by AI and designed to assist you with your banking needs and questions from anywhere and at any time. You can easily find Pendo in the bottom right corner of our website landing page and start chatting today.

How do I get started with Pendo?

I'm not human, but I may be able to help

Pendo can assist you with simple banking questions 24/7. Here are some ways Pendo can help you today.

Services & processes

Pendo can tell you which services require a branch visit and which can be completed over the phone, or via internet banking or mobile app.

Pendo can help answer your most commonly asked questions, such as what to do if you lose your credit card or if you need to update your address.

Product info & how to

Pendo can help answer your most commonly asked questions, such as how to access mobile wallet.    

Watch this space!

Pendo is learning and improving with every interaction to create new capabilities and features for a great customer experience.

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What is Pendo?

Pendo is a conversational platform powered by artificial-intelligence (AI) to attract, engage and support customers with instant, contextual and personalised communication.

Our goal is to provide an instant self-service channel to customers that will change the way they interact with the bank over time.

Pendo is continuously learning, and in the near future, will be able to assist with account-related questions and requests.

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How does Pendo work?

Pendo is powered by artificial intelligence (AI technology) and also has machine-learning capabilities.

This means the more you interact with Pendo, the more it can learn, and the better it will be able to help you in future.

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How do I talk to Pendo?

Simply click on the chatbot icon on our website, accept the terms and conditions, and start chatting with Pendo in English. Feel free to ask Pendo any banking question via text chat!

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Will Pendo ask me for my personal information?

Because your safety and privacy is important to us, we made sure that our chatbot is a secure platform. Pendo will never ask you for any personal information, such as account number, passwords or PINs.

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How can I chat to Pendo on WhatsApp?

It’s easy!

All you do, is save our WhatsApp number +255 768 980 042 as Pendo and just say hello to start chatting with your own virtual assistant.

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How do I speak to a live customer service representative at NBC?

Please contact our call centre on +255 76 898 4000/4011 and +255 22 219 3000 or +255 22 551 1000 to speak to one of our friendly agents.

Need more information or assistance?

Call us:

+255 76 898 4000/4011 | +255 22 219 3000 | +255 22 551 1000 

Email us:


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