Our primary focus is on serving you our customer and ensuring you have access to safe and convenient services during this COVID-19 period.
Cybercriminals take advantage of the COVID-19 pandemic to devise new scams. Remain extra vigilant, especially when responding to emails, giving out confidential information or clicking on links.
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Most frequently asked questions
The outbreak of the Coronavirus (COVID-19) and the spread thereof remains a local and global concern. Having been declared a Pandemic by the World Health Organization (WHO) and noted the interventions announced by The Prime Minister Hon. Kassim Majaliwa, we consider COVID-19 to be a very serious public health issue, that all of us have a responsibility to prevent from spreading.
In order to minimize and reduce the risk of potential infections, we decided to implement many of the recommended social distancing measures advised by local and international authorities in an effort to slow down the infection rate in the country and ensure our medical systems are not over-burdened under the increased demands of the outbreak.
With this objective in mind, we would like to recommend to our customers, clients, customers, suppliers and other stakeholders that, they should reduce and where possible avoid face-to-face meetings and instead have meetings via telephone or video conferencing. Should a face-to-face meeting be essential, we will follow health and safety guidelines that have been prescribed and adopted. We kindly request you to please be vigilant and follow our channel security protocols as fraudsters will be looking for weak links in the process.
The Bank remains in a surplus capital position, well in excess of Regulatory minimums, and at the top end of the Board target range; which is a target designed to absorb a severe market wide stress. The Bank also remains in a surplus liquidity position, in excess of regulatory minimums. We continue to monitor updates from the Ministry of Health to ensure that we do our bit as a responsible corporate citizen to help arrest and control the spread of this pandemic. We hope to rely on your co-operation and continued support as our valued partners through this critical time. I would like to thank you for your patience, contribution and loyalty over this period.
In the view of the situation at hand, we would like to offer further clarity on some concerns that you might have. We have also received questions that we believe might be of interest to you.
The bank has no plans to close down the banking services. We are keen to ensure we work closely with our customers throughout this pandemic period, to achieve this the, bank has taken necessary measures to ensure our business continuity plans are tested and ready to be deployed when required. We continue to encourage our customers to use Digital and mobile banking services available to them to reduce visiting our branches.
We have taken all the necessary precautionary measures across all our customer touchpoints:
- All our branches have been equipped with Hand sanitizers and running water and soaps for all walk in customers and employees as well. We have also increased the frequency of cleaning/disinfecting our branches.
- The branches also practice social distancing with a floor manager who ensures that we maintain the distancing at all points of our branches, and we have also increased the frequency of cleaning/disinfecting our branches as we continue to educate and persuade our customers and clients to use our digital/online platforms.
- The bank has cancelled all customer events henceforth in accordance with the Government advisory on minimizing crowds.
- The bank also continues to educate its employees and customers on the importance of maintaining advise from the Ministry of Health.
Banking services is one among the critical services and therefore despite any changes that will be made, NBC will continue to offer banking services to customers. The only caution we would like to make is, the list of services that the bank will offer during the shutdown might be slightly limited to what we normally offer in the cause of normal business operation. The decision to remain might have dependency on regulatory directives that will also inform the bank’s decision.
We value our customers, and we continue to communicate and engage with them whenever necessary to be able to keep them informed. We have already issued some direct communication to our customers through our Relationship managers/Bank officers, SMS and email communication, furthermore, NBC Keeps constant open line of communication with our customers, stakeholders and public.