Access your account from the comfort of your home, office or even outside the country when you reactivate your account with NBC.
Welcome home!

How do I reactivate my account?

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Get started

Simply visit your nearest NBC branch.

Bring the following with you: 

  • Valid identification document- any of the following:
    • Valid passport
    • Valid electronic driver’s licence
    • National identity card
  • An introduction letter from any of the following: 
    • From employer 
    • From Ward Executive Officer
  • One passport size full colour photo 
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NBC account reactivation benefits include:
  • Zero reactivation fees
  • No payment for accumulated monthly fees
  • Free first Debit Card
  • Access to NBC Online and Mobile Banking services
  • Access to online shopping with your NBC Visa debit card
  • Cash withdrawal from any Visa-accepting ATM worldwide
  • Pay bills, send money and manage your finances through NBC Mobile Banking
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Important information

You will be able to access your account on NBC digital banking channels:

  • NBC Mobile Banking
    Carry your bank and your financial management with you wherever you go

  • NBC Online Banking
    Enjoy the convenience of doing your online banking from the comfort of your home or office

  • NBC Wakala
    Deposit or withdraw cash and check your balance at any NBC Wakala near you

  • NBC Deposit ATMs
    Deposit cash, pay school fees, withdraw,transfer, check your balance and do prepaid transactions at any of our 90 NBC deposit taking ATMs

Need more information or assistance?

Call us:

+255 768 984 011 | +255 222 193 000 | +255 225 511 000 | 0800711177 (Toll-Free)

Email us:

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